Privacy Policy

FEPPER ONLINE SOLUTIONS PRIVATE LIMITED ("we", "our", "us" or "Fepper") is responsible to protect the privacy of all users of our FEPPER mobile applications.

Please read carefully the following privacy policy that tells you how we are going to collect, use, process, and protect your details.

1- Contact Details

If you have any queries or requests concerning this privacy policy or how we are going to handle your data more generally, please get in touch with us using the following details. By contacting our general customer services team at: fepper.in@gmail.com or support@fepper.in.

2- Why We Collect Your Information

We collect your personal information to learn how visitors use our App, to help us improve our services and security and to optimize customer experience. We collect such personal information when you interact with us or use our services, such as when you use our App to place an order.

3- Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our App more generally, we want to be clear about the sorts of information we will collect from you.

When you visit or make an order through FEPPER Application, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information and we collect such information.

We also collect information about your usage of the App and information about you from any messages you post to the App or when you contact us or provide us with feedback, including via email, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We will also collect information from you when you contact our riders using the chat function on our App.

We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our App.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any FEPPER mobile application, through your mobile's browser or otherwise.

We process health information about you only where you volunteer and consent to this, for example if you specify any food allergies.

4- Use Of Your Information

We collect and use your information for purposes of providing online services through website or mobile phone, marketing and promotion, customer management and services, issuing invoices, fulfilling statutory or contractual obligations, protecting the rights of parties and related stakeholders, insurance, after-sales service, promotion and award activities, and operating our registered business. If you refuse to allow us to collect your information, we may not be able to provide you the services, for example placing an order.

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under applicable data protection laws. We will have a lawful basis for processing your information if: we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

• To enable us to provide you with access to the relevant parts of the App;
• To supply the services you have requested;
• To enable us to collect payment from you; and
• To contact you where necessary concerning our services, such as to resolve issues you may have with your order.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed these reasons below: We will also analyse data about your use of our services from your location data to create profiles relating to you and for you. This means that we may make certain assumptions about what you may be interested in and use this, for example, to send you more tailored marketing communications, to present you with restaurants that we think you will prefer, or to let you know about special offers or products which we think you may be interested in. You have certain rights in relation to this type of processing. Please see 'Your Rights' section below for more information.

Where we are under a legal obligation to do so we may use your information to:

• To improve the effectiveness and quality of service that our customers can expect from us in the future;
• To tailor content that we or our third party restaurant or advertising partners display to you, for example, so that we can show you restaurants which are in your area or make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
• To enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;
• To contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;
• To analyse your activity on the App so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;
• To enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of FEPPER, restaurant partners, riders, or others (including to prevent fraud);
• If you submit comments and feedback regarding the App and the services, we may use such comments and feedback on the Sites and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you live; and
• where you have chosen to receive push notifications from us through our mobile application, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.

5- Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

6- Direct Marketing

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone (including by push notification).

You can control your email marketing preferences by:

• Visiting our website, FEPPER  mobile application;
• Clicking on Personal information tab under My Account You can control your push notification marketing preferences either by changing your preferences on your mobile device or by getting in touch with us (see Contact Details).

7- Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

• Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of Your Information’ and other sections above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
• When determining the relevant retention periods, we will take into account factors.
• Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

8- Sharing and International Transfers of Your Information

• We are very careful and transparent about who else your information is shared with.
• Sharing your information internally
• Sharing your information with third parties

We share your information with third party service providers. The types of third party service providers with whom we share your information with includes:

• Payment providers (including online payment providers and fraud detection providers) for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us;
• IT service providers (including cloud providers) for the purposes of assisting us in data processing, storage and analysis as well as for issuing invoices electronically and other relevant electronic services, if applicable; Restaurant partners that you have placed your order with so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services;
• Riders so they can deliver your order to you;
• Customer support partners who will help us to resolve any issues you may have with our services; and
• Marketing and advertising partners so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf.
• FEPPER will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties.
• If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

9- Security

• We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.
• We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.
• Where you have chosen a password that allows you to access certain parts of the App, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.
• Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

10- Your Rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details set out above.

• The right to be informed. You have the right to be provided with information about how we use your information. This is why we’re providing you with the information in this policy.
• The right of access. You have the right to obtain access to your information. This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch with us (see Contact Details).
• The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in the information that we hold by contacting us (see Contact Details).
• The right to erasure. In simple terms, enables you to request the deletion or removal of certain of the information that we hold about you if it is inaccurate or incomplete by contacting us (see Contact Details).
• The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details), by changing your marketing preferences or disabling cookies as set out in sections 5 and 6 above. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

11- Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to the App and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: November 2021